Actualité IT au maghreb

+ Tunisie
+ Algérie
L´Algérie et l´Egypte vont signer prochainement une convention dans le domaine des TIC. Une convention qui permettra aux deux pays de renforcer leur coopération sur différents volets à l´image de la cyber-sécurité, le développement et la e –gouvernance.
Services  /  Service center  /  Assistance center

Assistance center

 


  • A global offer structured around the tools and knowledge base
  • A follow-up from start to finish including third parties management(editors, manufacturers, etc ...)
  • Approach towards a maximum resolution
  • Increasing individual productivity

Office users and application
  • Single Entry (web, mail, phone) of all users’ requests
  • Treatment and troubleshooting N1/N2
  • Escalation of incidents N3 internally or externally


Coverage : 24/7/365

Languages : Arabic, French, English, other languages on request and after study

Service commitment of (SLA) based on continuous monitoring of activity, Establishment of progress plan (optimized response time, analysis of recurring incidents, ...