Actualité IT au maghreb

+ Tunisie
+ Algérie
L´Algérie et l´Egypte vont signer prochainement une convention dans le domaine des TIC. Une convention qui permettra aux deux pays de renforcer leur coopération sur différents volets à l´image de la cyber-sécurité, le développement et la e –gouvernance.
Solutions  /  Communications  /  Contact Center

Contact Center

Whether you are SME, corporate customers or call center, we have solutions tailored to the needs and budget of each ... PBX, ACD, CTI, IVR, interoperability with theinformation system,CRM, IP telephony, interconnection operator and so on.
We offer scalable solutions, tailored to your functional and economic objectives. We integrate our solutions at the heart of your field of work.

Your needs

  • Structuring the host customer and direct him to the right contact partner
  • Organize a unit of technical support, after sales service
  • Optimize distance prospecting campaigns : outbound call engine
  • ...

Solutions

  • Automatic call distribution over several employees
  • Call distribution according to skills
  • Managing call peaks: overflow among groups of agents
  • Presentation of customer information, coupling with business applications
  • Management of VIP calls
  • Manage callback requests
  • ...