Actualité IT au maghreb

+ Tunisie
+ Algérie
L´Algérie et l´Egypte vont signer prochainement une convention dans le domaine des TIC. Une convention qui permettra aux deux pays de renforcer leur coopération sur différents volets à l´image de la cyber-sécurité, le développement et la e –gouvernance.
Services  /  IT Service Management

IT Service Management

Projects steering assistance

  • Assistance in identifying and formalizing the customers’ needs
  • Managing relationships with third parties
  • Preparation of steering committees
  • Preparation of schedules as required by SMI

Setting up an IS blueprint  

  • Identification of IS strategic needs
  • Development of IS policy in accordance with good practices
  • Definition and Support in implementing the IS blueprint

Establishment of IT services Management System

  • Implementation of IT service management policy in accordance with good practices ITIL V3 and ISO / IEC 20000 standard and COBIT v4.0
  • Integration of IT services management systems