Actualité IT au maghreb

+ Tunisie
+ Algérie
L´Algérie et l´Egypte vont signer prochainement une convention dans le domaine des TIC. Une convention qui permettra aux deux pays de renforcer leur coopération sur différents volets à l´image de la cyber-sécurité, le développement et la e –gouvernance.
Services  /  Service center

Service center

Relocate to improve the cost without any compromise on quality, infrastructure or time limit? The near shore offer of One TECH Business Solutions enables you to meet these requirements.
One TECH Business Solutions has two centers to provide distance services. Being well-organized enables flexibility and quick responsiveness to meet demands.

Our services

  • Supervision, distance administration and operating 24/7/365: network infrastructure, systems, applications
  • Security: audit and implementation of SI security policies
  • desk Service: Shared and dedicated hotline, dedicated functional hotline
  • Distance administration of hardware and software equipment
  • Operating Assistance

Guaranteed QoS : clear and comprehensive SLA implementation  of bodies enabling the continuing of operational conditions, clear reporting, while relying on a process complying with ITIL.

Personalized welcome, registration, diagnosis, resolution or routing to support N2 (internal or client), follow up of the file until resolution

Desk Service (Hotline, Technicians) Operations (Supervision, Analysts: Microsoft, Unix / Linux, Networking / Telecoms, AS400/MVS)